INSURANCE FAQ’s

 

How do I submit a claim?

Claim forms are available under the Forms section of the web
site.  For Health and Dental claims please be sure to include
you Green Shield ID number and the original receipts.  For
Disability claim forms please include the policy # 156874,
your GWL ID number (UBCP #) as well as the employer
information which is the MBT.

My claim/prescription was denied what do I do?

Health and Dental Claims:

There are a few reasons why your Health or Dental claim may have been denied.

• Your claim could be missing relevant information needed for Greenshield
  to properly adjudicate your claim. For example, you must include a copy of
  your prescription for all vision claims. If this is the case please contact
  the Greenshield Customer Care Centre at 1- 888-711-1119 for
  more information.


• Terminated coverage. If you were suspended from UBCP as of June 1st of
  any year you are not eligible for coverage for that benefit year. Your
  coverage will also be terminated if you do not qualify for a class eligible
  for Health and Dental coverage. Information regarding your class level is
  mailed out to members each year in May.


• The prescription you claimed was not an eligible benefit under the
  BC Formulary. In this case you may want to speak with your Doctor about
  an alternative that is covered under the BC Formulary or have your
  Doctor submit a Special Authority Request to Pharmacare to have the
  drug covered for you. If your Doctor submits a Special Authority Form a
  copy of the approval must be forwarded to the MBT office to be sent to
  Greenshield to be added to your file.


• You have not registered for Fair Pharmacare and/or contacted Green Shield
  with your registration number. If this is the case please register for
  Fair Pharmacare by logging on to www.gov.bc.ca/health. Once registered
  please contact Green Shield with your Registration number.

Short Term and Long Term Disability Claims:

In the event that your STD/LTD claim has been denied please contact your Great
West Life Case Manager to determine the reason. If this does not answer your
question please contact the MBT office.

What is a T-3?

The T-3 that you receive represents the premiums that were paid on your behalf
to the insurance companies to provide you with coverage. 

RRSP FAQ’s

How do I find out more information about my RSP’s?

Log on to www.grsaccess.com to find information on your current investments,
to make changes to your current investments.  If you do not have a log in ID
and password please contact Great West Life at 1-800-724-3402

GENERAL FAQ’s

How do I get a copy of my work history?

Contact the UBCP membership department to obtain a copy of your work history.

How do I change my address?

Please contact the MBT office to change your address.  You will also need to
contact Great West Life Group Retirement Services at 1-800-724-3402