INSURANCE FAQ’s
How do I submit a claim?
Claim forms are available under the Forms section of the web site. For Health
and Dental claims please be sure to include you Green Shield ID number and
the original receipts. For Disability claim forms please include the policy
# 156874, your GWL ID number (UBCP #) as well as the employer information
which is the MBT.
My claim/prescription was denied what do I do?
Health and Dental Claims:
There are a few reasons why your Health or Dental claim may have been denied.- Your claim could be missing relevant information needed for
Greenshield
to properly adjudicate your claim. For example, you must include a copy of
your prescription for all vision claims. If this is the case please contact
the Greenshield Customer Care Centre at 1- 888-711-1119 for
more information. - Terminated coverage. If you were suspended from UBCP as of June
1st of
any year you are not eligible for coverage for that benefit year. Your
coverage will also be terminated if you do not qualify for a class eligible
for Health and Dental coverage. Information regarding your class level is
mailed out to members each year in May. - The prescription you claimed was not an eligible benefit under the
BC Formulary. In this case you may want to speak with your Doctor about
an alternative that is covered under the BC Formulary or have your
Doctor submit a Special Authority Request to Pharmacare to have the
drug covered for you. If your Doctor submits a Special Authority Form a
copy of the approval must be forwarded to the MBT office to be sent to
Greenshield to be added to your file. - You have not registered for Fair Pharmcare and/or contacted Green
Shield
with your registration number. If this is the case please register for
Fair Pharamcare by logging on to www.gov.bc.ca/health. Once registered
please contact Green Shield with your Registration number.
Short Term and Long Term Disability Claims:
In the event that your STD/LTD claim has been denied please contact your GreatWest Life Case Manager to determine the reason. If this does not answer your
question please contact the MBT office.
What is a T-3?
The T-3 that you receive represents the premiums that were paid on your behalf
to the insurance companies to provide you with coverage.
RRSP FAQ’s
How do I find out more information about my RSP’s?
Log on to www.grsaccess.com to find information on your current investments,
to make changes to your current investments. If you do not have a log in ID
and password please contact Great West Life at 1-800-724-3402
GENERAL FAQ’s
How do I get a copy of my work history?
Contact the UBCP membership department to obtain a copy of your work history.
How do I change my address?
Please contact the MBT office to change your address. You will also need to
contact Great West Life Group Retirement Services at 1-800-724-3402