FAQs

How do I submit a claim?

Claim forms are available under the Claims and Forms section of the web site.

For Health and Dental claims please be sure to include your Green Shield ID number and the original receipts.

For Disability claim forms please include the policy #156874, your GWL ID number (UBCP #) as well as the employer information which is the MBT.

My claim/prescription was denied what do I do?

Health and Dental Claims: There are a few reasons why your Health or Dental claim may have been denied.

    • Your claim could be missing relevant information needed for Green Shield
      to properly adjudicate your claim. For example, you must include a copy of
      your prescription for all vision claims. If this is the case please contact
      the Green Shield Customer Care Centre at 1- 888-711-1119 for
      more information.
    • Terminated coverage. If you were suspended from UBCP as of June 1st of
      any year you are not eligible for coverage for that benefit year. Your
      coverage will also be terminated if you do not qualify for a class eligible
      for Health and Dental coverage. Information regarding your class level is
      mailed out to members each year in May.
    • The prescription you claimed was not an eligible benefit under the
      BC Formulary. In this case you may want to speak with your Doctor about
      an alternative that is covered under the BC Formulary or have your
      Doctor submit a Special Authority Request to Pharmacare to have the
      drug covered for you. If your Doctor submits a Special Authority Form a
      copy of the approval must be forwarded to the MBT office to be sent to
      Greenshield to be added to your file.
  • You have not registered for Fair Pharmacare and/or contacted Green Shield
    with your registration number. If this is the case please register for
    Fair Pharmacare by logging on to www.gov.bc.ca/health. Once registered
    please contact Green Shield with your Registration number.

Short Term and Long Term Disability Claims:

In the event that your Short Term or Long Term Disability claim has been denied please contact your Great-West-Life Case Manager to determine the reason. If this does not answer your question please contact the MBT office.

What is a T-3?

The T-3 that you receive represents the premiums that were paid on your behalf to the insurance companies to provide you with coverage.

How do I find out more information about my RSP’s?

Log on to www.grsaccess.com to find information on your current investments and/or to make changes to your current investments.  If you do not have a log in ID and password please contact Great-West-Life at 1-800-724-3402

How do I get a copy of my work history?

Please contact the MBT office to request a copy of your work history.

How do I change my address?

Please contact the MBT office to change your address.  You will also need to contact Great West Life Group Retirement Services at 1-800-724-3402

Why isn't my answer here?

If you have a question you think we should add to this section, please email us and let us know.

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